Retractable Ratchet Straps Guide

Welcome to the Retractable Ratchet Straps Help Center! Whether you need help with setup or have a question about your product, this guide will provide everything you need to use your retractable ratchet straps confidently and effectively.

1. Quick Start Guide

Get started with your Retractable Ratchet Straps in just a few easy steps:

• Unbox Your Product: Ensure all items listed in the "What’s Included" section are present.
• Instructions:
  • Step 1: Attach a hook to a solid anchor point on your vehicle and pull the strap out to the desired length, making sure it’s snug over your cargo. Avoid twisting the strap to ensure even tension. 
  • Step 2: Attach the other hook to a second solid anchor point. Press the retract button to take up the initial slack in the strap.
  • Step 3: Pull up on the ratchet handle to tighten the strap to the desired tension. Once secure, push the ratchet handle down to lock it in place.

Important: DO NOT press the retract button and push the handle down simultaneously, as this will release the strap.

Tip: For a visual guide, refer to our [tutorial video]! *COMING SOON*

2. What’s Included

Here’s what you’ll find in the box:

• Main Product: Retractable Ratchet Straps & Soft Loops
• Extras:
  • Storage bag
  • Stickers

3. Use Case and Specifications

Ideal Use Cases: Retractable Ratchet Straps are perfect for securing your cargo with ease and confidence. The retractable feature instantly pulls in excess strap length with the click of a button, making your life easier while ensuring your cargo is secure.

Specifications:

• Dimensions: 1"x10' & 2"x10'
• Working Load:
  • 1" Strap: 403 lbs
  • 2" Strap: 1,011 lbs
• Break Strength:
  • 1" Strap: 1,209 lbs
  • 2" Strap: 3,033 lbs
• Material: Poly-silk webbing, anodized ratchets, ergonomic padded handles, and coated full-bend S hooks
• Compatibility: Fits any vehicle or trailer

4. Troubleshooting Guide

Here are some common issues and their solutions:

• Issue: The ratchet strap is not retracting. 
  • Solution: File a warranty claim and refer to our maintenance post on our website for additional tips.
• Issue: The strap comes loose. 
  • Solution: Make sure you are not pressing the retract button while pushing the ratchet handle down, as this will release the strap. For a visual guide, refer to our instructional video.
• Issue: Strap is not tightening. 
  • Solution: Check if the strap is twisted. Ensure that both hooks are securely attached to solid anchor points.

5. Common Customer Questions

• Q1: Which size should I get? 
  • A: The 1" straps are ideal for general cargo and furniture, while the 2" straps are better suited for securing ATVs, small bikes, and full-dress motorcycles.
• Q2: Are the retractable ratchet straps weatherproof? 
  • A: The straps are water-resistant, but not waterproof. They will withstand rain, but should not be submerged in water. For longevity, store your straps in the included storage bag when not in use.
• Q3: Why do my straps come loose? 
  • A: Make sure you’re not pressing the retract button while pushing the ratchet handle down, as this will release the strap. Refer to the instructional video for a step-by-step visual guide.
• Q4: How do I maintain the straps for long-term use? 
  • A: Keep the straps clean and dry. After use in harsh conditions, wipe them down and store them in the provided storage bag to protect them from wear and tear.

6. Additional Resources

• Tutorial Videos: *COMING SOON*
• FAQs: 
• Contact Support: If you need further assistance, reach out to us at support@rhinousainc.com or call 800-575-7310. We’re here to help!

By following these steps and tips, you should have no trouble using your Retractable Ratchet Straps. We hope this guide makes securing your cargo easier than ever. If you need additional help, don't hesitate to contact our support team.